Cancellation FAQ

Service cancellations and refunds. Company offers 30 days money back guarantee for new hosting account registrations to ensure customers can put their money in safe hands. The 30 days money back guarantee shall be subject to the following terms and conditions:

Nonrefundable Fees
Fees paid by subscribers in connection with the purchase of SSL certificates, domain privacy, domain names, daily automated backup, SSD, dedicated IP and any other additional service are nonrefundable. In addition, services and products from any third party providers are nonrefundable.

What's more, if you purchased an SSL certificate from other providers and paid us $30 for installing the certificate, the fees you paid for SSL certificate installation are nonrefundable. Besides, if you have selected any additional service or service from third party, not all your money will be refunded. Then, 4% of all fees you paid will be deducted as the fee for using PayPal service and credit cards.

Our Business service comes with free domain name, free SSL certificate, free dedicated IP, and free site migration service for 2 sites. If you terminate your Business hosting account after signing up, fees for the free additional services, site migration and SSL installation will be deducted from your refund.

Cancellations within First 3 Days of Registration
In the event Subscriber cancels the Services within three (3) calendar days of registration, Subscriber will receive a full refund of all fees paid in connection with the registration upon request, with the exception of any Nonrefundable Fees.

Cancellations After 3 Days Before 30 Days
In the event Subscriber cancels the Services after the expiration of three (3) calendar days, but prior to the expiration of thirty (30) calendar days, Subscriber will receive a refund of prorated fees paid in connection with the registration, with the exception of any Nonrefundable Fees, subject to the following additional mandatory reductions:

  • Domain Names: If subscriber registers any domain names in connection with the registration, subscriber's refund will be reduced by the fees of the domain name. Subscriber will retain full ownership and control of any such domain names.
  • Domain Privacy: If subscriber registers any domain names with the domain privacy protection, subscriber's refund will be reduced by the price of the domain privacy. Therefore, different amounts of money will respectively be reduced in the case you have purchased the 1-year, 2-year and 3-year billing plan with domain privacy protection. Subscriber will retain full ownership and control of any such domain names.
  • Dedicated IP: Any fees paid by subscriber for the purchase of any dedicated IP addresses will not be refunded. Therefore, different amounts of money will respectively be reduced in the case you have purchased different amounts of dedicated IP address.
  • Daily Automated backup: Any fees paid by subscriber for the purchase of daily automated backup will not be refunded. Therefore, different amounts of money will respectively be reduced in the case you have purchased the 1-year, 2-year and 3-year billing plan with the daily automated backup.
  • SSD: SSD hosting performance is 3.5 times higher than the usual one. Any fees paid by subscriber for the purchase of SSD will not be refunded, which means different amounts of money will respectively be reduced in the case you have purchased the 1-year, 2-year and 3-year billing plan with the SSD disk.
  • SSL Certificate: Any fees paid for SSL certificates will not be refunded. Therefore, different amounts of money will be reduced in the case you have purchased different amount of SSL certificate.

Cancellations After 30 Days
Subscribers may cancel their services at any time, before or after automatic account renewal. Note that the company offers 30 days money back guarantee, so that if subscribers cancel their services after 30 days of registration, all the fees they paid for hosting service, additional services, third-party services will not be refunded.

Notice of Cancellation
Subscriber must direct all cancellation requests to Host4ASP.NET via live chat. The cancellation request must include verification of ownership of the hosting account and/or domain(s), as determined by Host4ASP.NET. Subscriber must also confirm to Host4ASP.NET that all emails, files, and databases are preserved and backed up somewhere other than Host4ASP.NET server space.