How do I contact the billing department?

You can contact the billing department through client area to create a ticket (preferred method), or sending an email to

When contacting the billing department from outside the support portal, please be sure to provide your domain name so that we can identify the account, and also to provide as much relevant information regarding your question as possible. 

The billing department hours are: Monday to Friday, 8am to 5pm & and Saturday to Sunday, 9am to 5pm, Pacific time.