Registrant validation for domain names.

On January 8, 2014, the domain registry authority ICANN introduced a policy requiring that domain owners validate the WHOIS information after registering, transferring or modifying information for a domain.

Failure to complete the validation process will lead to the suspension of your domain name. Therefore, you should complete the validation process as soon as you receive the email notice.

You will receive this notice when you:

  • Register a new domain
  • Complete a domain transfer to us
  • Change the first name, last name or email address of the domain owner

You will also receive this notice if:

  • A WHOIS Data Reminder Policy email bounces (this email is sent 120 days before the anniversary date of the domain registration)  
  • The 30-day or 5-day domain expiration notice emails bounce (this email is sent to the domain owner)

If your domain name was suspended and you meet any of the above criteria, please check for the validation email at the email address associated with your domain (don't forget to check the spam folder). 

If you suspect your domain was suspended because you meet any of the above criteria but you cannot find a verification email, make sure you are checking the email address associated with your domain. If you still cannot find the validation email, please contact support team and we can help troubleshoot and resend the email to you if necessary. 

You can read more about the ICANN validation requirement here.